Booking Terms and Conditions

Any reference to either “us” or “we” in these Booking Conditions refers to the cottage owners, S. Notaro Hotels Limited.  “You” and “your” are references to the person making the booking and all members of your holiday party.   So that you understand the basis of the contract between you and us when you book your accommodation, we have laid out as clearly as possible the conditions on which your booking is made.  Nothing in these affects your statutory rights.

Your Booking

You must be at least 21 years old when you book your accommodation.  Your booking is made as a consumer and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you.  When we issue our written confirmation to you we enter into a contract with you, the party leader, which is subject to these booking conditions.  Any disputes or queries will be between the party leader and the owners.  The party leader will assume responsibility for the whole party and the compliance of these rules of all party members.  We have the right to refuse any booking prior to our written confirmation and if we do this we will tell you in writing and promptly refund any money you have paid us.  When your confirmation is received, the details must be checked carefully.  If anything is not correct you should tell us immediately.  You may not add to the party size stated on your booking form without our prior consent.

Paying for your accommodation

A deposit of 25% of the booking price is payable at the time of booking.  You may pay by debit or credit card.  If you pay by credit card this will be subject to a surcharge of 4%.  At this point your booking becomes binding and we will issue your booking form and contract.  However we do require a signed copy of the contract before we send your written confirmation.    We must receive the balance of the booking cost eight weeks before your holiday date.  This payment may be made by debit or credit card (subject to the 4% surcharge) or by cheque provided we receive it in time to have cleared funds by the due date of your contract.  If the bank returns your payment to us unpaid, we reserve the right to make a £30.00 administration charge.  Late bookings i.e. those made within eight weeks of the start of your holiday must be paid for straightaway

Cancellation of the booking by you

If you wish to cancel your booking, you must contact us as soon as possible, initially by telephone and then confirm the cancellation in writing.  The booking deposit is non-refundable in any circumstances.  In other cases payment will be due as follows:

We would therefore strongly recommend that you take out cancellation insurance.

Changing a booking

If you want to change your booking once your confirmation has been issued, we will endeavour to assist you but changes cannot be guaranteed.  Where changes can be made an administration charge of £25.00 will be payable together with any other resulting costs (for example any increase in price).

Curtailment of your booking

No refund will be made if you curtail your booking

Cancellation of booking by us

We do not expect to make any changes to your booking but occasionally bookings have to be changed or cancelled.  If this does happen, we will contact the party leader by telephone and advise you of the cancellation or change.  If we have to cancel your booking, you will receive a full refund and a compensation payment of £20.00 will usually be made.

Breakage/damage deposit

You will be required to pay the sum of £100.00, upon arrival, payable by card, as a security deposit.  This will be refunded, within three days of your  departure providing no loss or damage has occurred.

Damage to property

You are responsible to us for the actual costs of any breakage or damage in the accommodation along with any additional costs that may result.  These costs will be deducted from the security deposit but are not limited to that amount.  You must never use any chemicals on carpets.  You must tell us immediately about the problem and we will try to deal with it.  However, damaged or irreparably stained carpets must be replaced.   You or your party must attempt no repairs of any kind.  You must report any damage to us.

Accidents, injury and personal property

We shall have no liability to you for the death or personal injury to you or any member of your party.  You must take all necessary steps to safeguard your personal property.  We accept no liability in respect of loss or damage to such property.

Heating Costs

Reasonable use of the central heating is included in the booking.  However we reserve the right to make a supplemental charge for out of season bookings when additional heating is required.

Stag and Hen Parties

We regret we will not accept bookings from Stag or Hen Parties

Number of guests in your party

Only those persons nominated on the booking form will be permitted to stay at the property

Your Stay

Your accommodation will be available from 3.00 p.m. on your arrival day and you must leave by 10.00 a.m. on your last day.  You must not carry on any form of trade or business from the property nor may you sub-let it.

Smoking and the use of candles

The properties are entirely non-smoking and smoking is forbidden inside of the properties.  If it becomes apparent that this requirement has been breached, you will be liable for a deep clean fee of £500.00.   In the interests of safety, we ask that you do not use candles within the properties.

Pets

We have a strict no pet policy, which is non-negotiable.  This is for health/allergy reasons.  If a pet is found on the premises you will be required to remove it immediately and may be charged for specialist cleaning.   We are however unable to guarantee a 100% allergen free environment.

Fireworks

Lakeview Cottages are situated in an area rich in natural wildlife and surrounded by farms. For this reason the setting off of fireworks is strictly forbidden

Fortnightly bookings

You will receive a change of linen and towels together with a general clean after one week’s occupation.   We would ask you to co-operate with our cleaners wherever possible.

Cleaning on departure

You will leave the property clean and tidy on departure.  Cookers and ovens must be clean and fat free.  Crockery and cutlery must be washed and dried and put away.  Any furniture that has been moved must be restored to its original position.  Rubbish must be moved to the bin store.  Any damage or breakages not previously notified must be reported.

Problems and complaints

Every effort will be made to ensure that you have an enjoyable holiday.  Occasionally something goes amiss and if  it does, please let us know straightaway.  After all, we want you to have a memorable holiday and return again another time.

Law

The contract between us is subject to English law and no other

Data Protection

Your personal details as disclosed to us will remain confidential and will not be passed on to any third party without your express consent.