Terms & Conditions at Lakeview Holiday Cottages
Updated March 2018
Please read these conditions carefully. They set out the basis of your agreement with S. Notaro Hotels Ltd as the cottage operators who provide your holiday. We, S. Notaro Hotels Ltd (company number 4349250) trading as Lakeview Holiday Cottages act as the accommodation operator (referred to as ‘Notaro’ or ‘we’ from now on) in booking your cottage (‘accommodation’). Your contract is with us directly. In making a booking, you warrant that you are 21 years of age and have the authority to accept and do accept on behalf of your party the terms and conditions set out below.
Any reference to either “us” or “we” in these Booking Conditions refers to the cottage operator, S. Notaro Hotels Limited. “you” and “your” are references to the person making the booking and all members of your holiday party. So that you understand the basis of the contract between you and us when you book your accommodation, we have laid out as clearly as possible the conditions on which your booking is made. Nothing in these affects your statutory rights.
Terms All terms are either per week or per short break (start day as specified) for the accommodation as equipped and described. Prices include VAT (where applicable) at the rates applicable at the time of printing and are subject to change if the rates or application of the tax changes. In the event of a change in the rate of VAT during the course of the year, your holiday will be invoiced at the new amount of VAT unless you have already taken your holiday or paid the balance in full prior to the date of the change.
We reserve the right to alter our prices at any time, which may go up or down. We will advise you of the current price at the time of booking. These terms and conditions are applicable to bookings made by phone email or through our website. The terms and conditions may change from time to time. Please check at the time of booking.
Your Stay: Your accommodation will be available from 2.00pm on your arrival day and you must leave by 10.00 a.m. on your last day. Check in days are Monday to Saturday and between 2pm and 5pm if you arrive later than or request a later check in time or a Sunday arrival this will be subject to prior arrangement and a surcharge of £30 extra to pay on your booking. Similarly, departure days are Monday to Saturday by 10am. If you wish to depart later than 10am or on a Sunday, again this is by prior arrangement and may be subject to a surcharge of £30.00.
You must not carry on any form of trade or business from the property nor may you sub-let it.
Making a booking: You must be at least 21 years old when you book your accommodation. Your booking is made as a consumer and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you. When we issue our written confirmation to you we enter into a contract with you, the party leader, which is subject to these booking conditions. Any disputes or queries will be between the party leader and the operator. The party leader will assume responsibility for the whole party and the compliance of these rules of all party members. We have the right to refuse any booking prior to our written confirmation and if we do this we will tell you in writing and promptly refund any money you have paid us. When your confirmation is received, the details must be checked carefully. If anything is not correct you should tell us immediately. You may not add to the party size stated on your booking form without our prior consent
All offers and bookings are subject to availability. A binding contract comes into existence once we have received your deposit and we have issued a booking confirmation by e-mail, fax or post.
You must check your booking confirmation as well as all other documents we send you carefully as soon as you receive them. If any information appearing on any document appears to be inaccurate in any way, you must let us know straight away. We regret we cannot accept any liability to make changes if we are not notified of any inaccuracy in any document within 10 days of our sending it out.
The contract shall be between you and S. Notaro Hotels Ltd and be subject to English Law and the non-exclusive jurisdiction of the Courts of England and Wales.
Number in your party Only those persons nominated on the booking form will be permitted to stay at the property, the number of which in any event will not exceed the capacity of the accommodation as advertised by us. Babies under 2 may or may not be counted as members of your party. It is a legal requirement to provide us with all the home addresses of all the members of your party.
We have the right to refuse to hand over the accommodation to any party exceeding these limitations, or to terminate the holiday of anyone exceeding these limitations at any time during the holiday. You should check the policy of your chosen accommodation carefully before booking.
Contract When you submit a booking via our online reservation system you will receive an automatically generated booking summary by e-mail to the e-mail address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent by post or e-mail.
Payment A deposit of 25% of the booking price is payable at the time of booking. You may pay by debit or credit card. At this point your booking becomes binding and we will issue your booking form and contract. We must receive the balance of the booking cost eight weeks before your holiday date. This payment may be made by debit or credit card or by cheque provided we receive it in time to have cleared funds by the due date of your contract. If the bank returns your payment to us unpaid, we reserve the right to make a £30.00 administration charge. Late bookings i.e. those made within eight weeks of the start of your holiday must be paid for straightaway
Breakage/damage deposit You will be required to pay the sum of £100.00 by credit or debit card, which is pre-authorised upon arrival as a security deposit. This will be refundable after your departure providing no loss or damage has occurred. A security deposit of a minimum of £400 is required by long term bookings. (ie: bookings longer than 2 weeks) This is to be paid in advance and will be refundable after your departure providing no loss or damage has occurred by you during your stay.
Damage to property You are responsible to us for the actual costs of any breakage or damage in the accommodation along with any additional costs that may result. These costs will be deducted from the security deposit but are not limited to that amount. You must never use any chemicals on carpets. You must tell us immediately about the problem and we will try to deal with it. However, damaged or irreparably stained carpets must be replaced. You or your party must attempt no repairs of any kind. You must report any damage to us. We have the right to enter any accommodation (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out).
Linen, Towels and Keys Except for cots, bed linen is provided and this is stated in the property description. This may be duvets or blankets and sheets. Please take bed linen for cots with you as required. Towels are provided.
Cleaning on departure You will leave the property clean and tidy on departure. Cookers and ovens must be clean and fat free. Crockery and cutlery must be washed and dried and put away. Any furniture that has been moved must be restored to its original position. Rubbish must be moved to the bin store. Any damage or breakages not previously notified must be reported.
Cancellation by us Very occasionally, in circumstances of ‘force majeure’, we may have to cancel your booking. We will tell you as soon as possible, and offer you an alternative or a full refund. We regret we cannot pay compensation or any reimbursement of any expenses or costs you may incur as a result of any such cancellation or change.
Changes by you Once a booking has been confirmed by us to you, should you require it to be amended for any reason (including for example accidental loss of the original invoice) then, if we accept this change, a fee of £30.00 may be charged. Up to 8 weeks before the holiday start date you may change your holiday start date to another date within the same calendar year, subject to availability and payment of the above fee and any outstanding difference in price.
Cancellation by you If you cancel for a reason other than one of those listed below, a charge will be payable by you to cover our costs including charges by third party operators. These charges are set out below:
|Period before scheduled arrival date within which written cancellation notification is received||Cancellation charges as a % of total costs (excluding amendment and credit card charges which are non-refundable)|
|More than 56 days||Full deposit|
|43 – 56 days||50% of cost|
|29 – 42 days||70% of cost|
|8 – 28 days||90% of cost|
|Up to 7 days||Total cost|
Please note: The cancellation charge applicable will be equal to the loss of deposit or the percentages shown, whichever is higher.
Cancellation for a Qualifying Reason In this section some of the words and expressions used have specific meanings. These words are shown with capital letters at the start and their meanings are explained in the glossary below.
Subject to receipt of satisfactory documentary evidence, you will be entitled to a refund and a waiver of responsibility for any balance payment due (less £50 administration charge) if you cancel at any time after we accept your booking and before you leave Home to start your Holiday or you curtail your Holiday at any time after you leave Home and before your planned return to it on the Holiday end date (provided that everyone in your entire party cancels or curtails the Holiday and the property is left vacant) and your reason for doing so did not exist at the time of booking and is any of the following:
- the death, bodily injury, illness or admission to Hospital as an in-patient of you or any other person in your party; a Partner; or a member of your Immediate Family where the cancellation or curtailment is certified as medically necessary by a Qualified Medical Practitioner;
- compulsory quarantine of any person in your party or their travel being prevented by Government restriction following an epidemic;
- redundancy qualifying for payment under any applicable statute of any person in your party; which is notified to and received by you (or any person in your party) after your booking is accepted;
- Hi-jack of an aircraft or conveyance in which you/your party is travelling as a passenger;
- you or a person in your party being required for compulsory jury or witness service in a Court of Law in proceedings to be undertaken in the time between their leaving Home to start the Holiday and returning Home after the Holiday;
- Police advising against travel due to adverse weather conditions;
- Police requiring a person in your party to attend following theft at their Home or usual place of business; or
- damage rendering the Home of any person in your party uninhabitable,
The calculation of the amount due is as follows;
- if you have paid your balance, we will refund your deposit and your balance less a £50 administrative charge (the booking fee, amendment and credit card charges are non-refundable).
- if you have not paid your balance, we will refund your deposit less a £50 administrative charge (the booking fee, amendment and credit card charges are non refundable) and waive your balance due.
- If everyone in your party curtails the holiday and returns home, we will give you a proportionate refund of the cost of the holiday less a £50 administrative charge (the booking fee, amendment and credit card charges are non-refundable).
- The £50 administrative charge is to cover our costs and charges incurred in the process.
You will not be entitled to any refund or waiver of responsibility for any balance payment due if the cancellation is due to any of the following:
- War, whether declared or not;
- ionising radiation or contamination by radioactivity from any nuclear fuel or from any nuclear waste resulting from the combustion of nuclear fuel;
- the radioactive, toxic, explosive or other hazardous properties of any explosive nuclear assembly or nuclear component of such assembly;
- loss due to devaluation of currency or shortages due to errors or omission during monetary transaction;
- any person in your party deciding not to travel, or if already left Home, deciding not to continue;
- any person in your party’s loss of enjoyment of the Holiday;
- any accident to or illness of any person in your party’s family pet;
- adverse changes in any person in your party’s financial circumstances or unemployment other than redundancy as described above.
You will need to let us know immediately a cancellation situation has arisen and provide us with all the information and documentation, and allow us to carry out any investigations, we may reasonably require to assess whether you are entitled to a refund/waiver under our Booking Conditions.
- If a cancellation or curtailment situation arises for a qualifying reason, please contact us immediately first by phone and then in writing by email, post or fax, supplying documentary evidence, including medical certificates where appropriate. Our address is S. Notaro Hotels Ltd, Huntworth, Somerset, TA7 1AJ.
- You and your party must take ordinary and reasonable care to safeguard against loss, damage, accident, injury or illness
- All information provided to us must be complete and accurate
- You will not be paid if you or your party do not comply with any obligation to act in a certain way specified in this clause or if they are dishonest
- All certificates, information and evidence provided by you shall be at your expense
- If you are due a refund, you will be paid in £ sterling within 30 days of receipt of valid documentary evidence (including medical certificates where appropriate).
Brochure and Website accuracy We have taken care to ensure the accuracy at the time of publication of our brochure and continuously with the website; however information and prices may have changed by the time you book. There may be small differences between the actual accommodation and facilities and its description, as we are always looking for ways to make improvements. We cannot accept responsibility for any inaccurate, incomplete or misleading information about any property or its facilities and/or services. We will use our best endeavours to notify you of any changes to, or inaccuracies in any information as soon as reasonably practicable after we become aware of that change or inaccuracy.
Accidents, injury and personal property We shall have no liability to you for the death or personal injury to you or any member of your party. You must take all necessary steps to safeguard your personal property. We accept no liability in respect of loss or damage to such property.
Heating Costs Reasonable use of the central heating is included in the holiday booking. However we reserve the right to make a supplemental charge for out of season bookings when additional heating is required. An extra charge will be made if the use of the central heating is abused in any way.
Smoking and the use of candles The properties are entirely non-smoking and smoking is forbidden inside of the properties, this also includes electronic cigarettes. All smoking must be outside all properties with the doors and windows securely closed.
If it becomes apparent that this requirement has been breached, you will be liable for remedial costs as well as a deep clean fee at a minimal charge of £500.00. You will also be immediately evicted from the premises with no refund of any payment made for current and future bookings.
Any illegal activities or the use of any illegal substances will result in immediate eviction from the premises with no refund of any payment made for current and future bookings.
In the interests of safety, we ask that you do not use candles within the properties
Activities and facilities We reserve the right to alter or withdraw amenities or facilities or any activities without prior notice where reasonably necessary due to repairs, maintenance, weather conditions and circumstances beyond his/her control.
Unreasonable behaviour We have the right to refuse to hand over accommodation to anyone who, in the reasonable opinion of the manager is not suitable to take charge of it. In such cases all hire charges paid will be refunded in full as quickly as reasonably practicable, the contract will be terminated and we will not have any further liability.
We reserve the right to terminate a holiday after the keys have been handed over, if we consider it likely that the unreasonable behaviour of anyone in your party will cause danger or significant annoyance to others or damage to property. In these circumstances, no refund will be given. Please note that unreasonable behaviour specifically includes smoking by any member of your party in a property.
Party Type Groups, organisations, charitable institutions and multi accommodation bookings: If your party includes unrelated members from an organisation or has been funded/organised on behalf of a third party such as a local authority, charitable, religious or NHS Trust, we need the following information when you book:
- The full name of the organisation supporting or funding your booking
- The name and contact details for the person responsible for (and accompanying) the party during the holiday.
- The full names and addresses of all members in the party
Should you arrive at your accommodation with such a group without notifying us of the required details, we have the right to refuse to hand over the accommodation to you.
Single-sex groups and younger parties: our properties cater primarily for family holidays and single-sex groups or younger parties may not be permitted. Where this is the case, you will be informed at the time of booking. Where these parties are permitted, you may be asked to pay a larger Security Deposit at the time of take-over.
Disabled, infirm and restricted mobility guests: Where access to or the layout/features of any property makes it unsuitable for visitors with mobility difficulties, every effort has been made to ensure that our description makes this clear. We do however have certain properties equipped specifically for the needs of disables guests. To ensure the accommodation and location booked is suitable for visitors with a disability, it is essential that all booking requests from parties including people with special needs, give us full and clear details of those needs at the time of booking. If your party includes individuals who usually require special care due to a disability, you are entirely responsible for ensuring that all members of the group are adequately cared for at all times by a suitable person.
Force Majeure We cannot accept responsibility or pay any compensation where the performance or prompt performance of the contract is prevented or affected by reason of circumstances which amount to “force majeure”.
Circumstances amounting to “force majeure” include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond our control.
Fireworks Lakeview Cottages are situated in an area rich in natural wildlife and surrounded by farms. For this reason the setting off of fireworks is strictly forbidden
Fortnightly bookings: You will receive a change of linen and towels together with a general clean after one week’s occupation. We would ask you to co-operate with our cleaners wherever possible.
Your Pet Pets are not welcome at any of our properties.
Assistance Dogs Registered assistance dogs are accepted free of charge in all properties in our brochure and on our website, subject to the availability of suitable accommodation.
Your Vehicles Your vehicles, their accessories and contents are left entirely at your risk. We are not responsible for any loss or damage from or to any vehicle from any cause whatsoever. You are responsible for the clean up (or the cost of) of any spillage caused by your car; eg oil leaks. No vehicle is to be washed or vacuumed on the premises and in particular not to use any of Lakeview Holiday Cottages equipment for this purpose.
Our responsibility for your booking We are responsible for making your booking in line with your instructions.
However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
Comments or concerns Every effort will be made to ensure that you have an enjoyable holiday. Occasionally something goes amiss and if it does, please inform us straightaway. After all, we want you to have a memorable holiday and return again another time.
If a significant problem is not resolved to your satisfaction, please contact us as soon as possible during your holiday.
It may affect the investigation of your complaint and may impact on the level of compensation that you may be entitled to if you fail to notify us of any complaint or claim during your holiday and/or write to us with full details within 28 days after your holiday had ended.
Personal Travel Insurance You are strongly recommended to take out Personal Travel Insurance for your holiday.
Data Protection Policy In order to process your booking we need to use the information you provide such as name, address, any special needs, etc.
Proper security measures are in place to protect your information. The information may be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.
We will not, however, pass any information onto any person not responsible for part of your accommodation and travel arrangements. This applies to any sensitive information that you give us such as details of any disabilities, or dietary or religious requirements.
Your data controller is: S. Notaro Hotels Ltd.
You are entitled to a copy of your information held by us. If you would like to see this please contact us.
Marketing We will hold your information, where collected by us, and may use it to inform you of offers in the future or to send you brochures. If you have opted in for receiving marketing to stay up to date with our latest offers.
Photography: Lakeview Holiday Cottages may use photographs of any guests including children subject to permission being given by the guest or child’s parent/guardian, in their publicity, including but not limited, to print media, web page and audiovisual presentations. There will be no payment for the use of any images used.
Holiday – any trip involving pre-booked accommodation devoted entirely to pleasure, rest or relaxation in the United Kingdom and booked through S. Notaro Hotels Ltd.
Home – usual permanent place of residence.
Hospital – any establishment which is registered or licensed as a medical or surgical hospital in the country in which it is located and where a person in your party is under the constant supervision of a Qualified Medical Practitioner.
Hi-jack – unlawful seizure or taking control of an aircraft or conveyance in which a member of your party is travelling.
Immediate Family – means the Partner, or the child, grandchild, brother, sister, Parent, or grandparent of you or a person in your party, or anyone noted as next of kin on any legal document.
Parent or Legal Guardian – a person with parental responsibility, or a legal guardian, both being in accordance with the Children Act 1989 and any statutory amendment modification or re-enactment of it.
Partner – a spouse of, civil partner registered pursuant to the Civil Partnership Act of; or someone of either sex with whom you or a person in your party has been living as though they were their spouse for at least three months.
Qualified Medical Practitioner – a doctor or specialist who is registered or licensed to practice medicine under the laws of the country in which they practice other than a person in your party or a relative of any such person, unless approved by Notaro.
War – means armed conflict between nations, invasion, act of foreign enemy, civil war, military or usurped power.